Returns
We have a 14-day return policy which begins when your order is delivered to the entered shipping address.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at support@cascadecomponents.bike. Do not return a package without contacting us first. If your return is accepted, we’ll send you instructions on how return your package.
Once we receive your return, we will evaluate its condition and issue a refund in accordance with the refund policy outlined below.
Cancelations
An order can be cancelled at any time up until it has been shipped. After an order has been shipped, it must be handled as a return. Refunds for cancelations will be issued in accordance with the refund policy below.
Refused delivery
If you refuse delivery of a package, it will be handled in the same manner as a return. Once the refused package is returned to us, we will evaluate the product's condition and issue a refund in accordance with the refund policy below.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items, scratch and dent orders, or any used items such as bikes or bike components.
Exchanges
You can exchange your item for another any time prior to when it has shipped. If you owe an additional amount for the new item, we will send you an invoice for the difference. If the new item costs less, we will issue a refund for the full value of the difference.
Refunds
Once approved, a refund will be issued to the original payment method within 10 business days. For returns, a 25% restocking fee and any additional shipping fees will be deducted from your refund. Cancelations will refunded less any applicable transaction fees. If you have refused delivery of your package, the refund will be issued after the we have inspected the parts and after the carrier has charged the return fee. A refused delivery is not returned free of charge. You will be charged for this.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cascadecomponents.bike.
EU
In the EU, some of these conditions may not be applicable. For additional detail, see the terms and conditions listed on our withdrawal page. The link to this can be found in the footer of our cascadecomponents.eu website.